Who we are…
We help organisations make change work in practice.
NAVIZEN is a hands-on business partner helping organisations navigate complexity, improve how work gets done and turn strategy into practical progress.
We work with leaders and teams designing new capabilities, changing operating models, introducing AI, scaling services or simply trying to make complex organisations work better.
Our expertise spans operating models, service design, organisation and team design, transformation, creative and content organisations, AI adoption and sustainable growth.
We do more than make recommendations. We work alongside your teams to turn decisions into something people can actually use: clear roles, processes, governance, service models, playbooks, tools, training and practical implementation plans.
How we work
Practical by design
We focus on what needs to work in the real world, not just what looks good on paper. That means designing the operating model, processes, tools and materials teams need to put change into practice.
Alongside your team
We work with your people, not around them. We bring outside experience while recognising that the people closest to the work often understand the problems best.
Built for adoption
Implementation is considered from the beginning. We think about roles, behaviours, skills, communications and enablement while the solution is being designed, not after it is finished.
AI where it adds value
AI is increasingly part of how organisations work. We help teams understand where it can improve work, where human judgement remains essential and how to introduce it responsibly.
Experience behind NAVIZEN
NAVIZEN was founded by senior business leaders who have spent decades building and leading teams, services and transformation programmes inside complex global organisations.
That experience matters because we understand the difference between recommending change and actually having to make it work.
Julie Richards
Executive Director
& Co-Founder
Julie brings 20+ years’ experience leading transformation, operating model design, creative and digital organisations in complex global businesses. She helps clients turn strategy into practical ways of working that teams can actually use.
-
Former Global Head of Creative & Digital at Novartis, leading a global organisation supporting 30+ brands across multiple markets.
-
Deep experience in operating models, service design, content and creative operations, organisational change and large-scale transformation.
-
Built and scaled global teams and services, including a 300+ person organisation, while improving growth, efficiency and customer experience.
Susan Cassidy
Executive Director
& Co-Founder
Susan brings 20+ years’ experience in strategy, insights, research and business growth across global organisations. She helps leadership teams turn complex information into clear priorities, stronger propositions and practical plans for growth.
-
Senior experience across global strategy, market research and business insights at Novartis and Ipsos.
-
Strong track record in strategic planning, customer and market insight, business development and stakeholder alignment.
-
Experienced in building practical frameworks that improve decision-making, knowledge-sharing and organisational effectiveness.